Frequently Asked Questions & Guides

Pulse Nexus gives each DJ their own management dashboard and public profile. From the dashboard you can manage audience requests, Live Performance Mode, profile preferences, your music catalogue, request history, voting results, connected devices and account security.

Your public page can show your branding, Now Playing information, audience voting, recently played tracks, live video, the next requested track, track search/request tools, social links and your DJ bio. Features shown depend on the package enabled for the DJ account.

Sign in and open Dashboard. Under Your DJ Accounts, choose the card for the area you want: Requests, Preferences, Catalogue, Request History, Voting Results, Connected Devices or View public page.

Scanning your library builds an accurate catalogue of music you actually have. Listeners can browse that catalogue when submitting requests, which helps reduce requests for tracks that are not in your collection. Pulse Nexus community and chat games can also use catalogue information for music-based features such as Guess the BPM and Name That Tune.

The app cleans common filename clutter such as underscores, unnecessary filename dots and website/URL text when it creates suggested Artist and Title values. Review Tracks lets you check and correct the results before syncing.

Create a spreadsheet with one track per row. The first row must contain these four required column headings:

The headings are not case-sensitive, but using exactly Artist, Title, Genre, BPM is recommended. Save the file as .csv or .xlsx.

Yes. The importer also recognises Available and FilePath (or file_path) when present. The four required fields remain Artist, Title, Genre and BPM.

In Excel, put the headings in row 1 and your tracks underneath. Choose File → Save As, then select CSV UTF-8 (Comma delimited) (.csv). Alternatively, keep the workbook as .xlsx; Pulse Nexus accepts both formats.

Open Dashboard → Catalogue, choose the catalogue upload/import option, select your .csv or .xlsx file and upload it. Pulse Nexus validates the file before accepting it and will report missing required columns or malformed files.

After import, use the catalogue management area to review tracks and correct Artist, Title, Genre or BPM where necessary.

You do not need to upload a new CSV or Excel file just to add one song. Open Dashboard → Catalogue and use the Add Track section.

Enter the track's Artist, Title, Genre and BPM, then add the track. These are the same core fields used by catalogue imports.

Manual addition is useful for new releases, one-off tracks or quick corrections where rebuilding and re-uploading the whole catalogue would be unnecessary.

Deleted catalogue tracks are retained as deleted records so a later synchronisation does not simply add them back. The deleted-tracks area lets you restore a track if you change your mind.

No. Catalogue data and request/session history are stored separately.

Open Dashboard → Preferences → Theme & Appearance. Choose a visual theme preset, then customise it. Your choices apply only to that DJ account's public profile.

You can choose an accent colour, background effect, card-corner style and glow strength. Theme presets are a starting point—the additional controls let different DJs create their own look.

Theme & Appearance includes visual choices such as Atmospheric Glow, Snow, Stars, Bokeh Lights, Musical Notes, Disco Lights, Lasers, Smoke, Fog, Bubbles, Hearts, Vinyl Records, Equalizer, Headphones, Turntables, Chicken Nuggets, Confetti, Sparks, Matrix, Neon Grid, Fire, Rain and Glitch, plus None.

Effects are decorative and sit behind the interactive page controls. Reduced-motion browser preferences are respected where animation is used.

Banner Atmosphere adds a coloured smoke/glow treatment around the public banner and blends it into the selected page theme. In Theme & Appearance you can enable it, choose a preset such as Gold Smoke, Purple Haze, Blue Energy, Red Fire or Green Vibes, use custom colours, and choose the effect intensity.

Open Dashboard → Preferences → Banner. Upload a JPG, PNG or WebP image. A wide banner around 1920 × 400 is a good starting point; keep important text and logos away from the extreme edges because display cropping varies by screen size.

Open Dashboard → Preferences → Brand Logo and upload your logo. Supported branding images are JPG, PNG and WebP. The logo is shown on your public DJ profile and is also used as that DJ profile's browser-tab icon. If no brand logo is configured, the standard Pulse Nexus icon is used.

Open Dashboard → Preferences → Bio, enter the text you want listeners to see, then save Preferences. When the profile-bio feature is enabled for your package, it appears in the About area of your public page.

Open Dashboard → Preferences → Live Stream. Select Twitch as the provider and enter your Twitch channel/stream URL in the stream field, then save Preferences. The public profile's Live Video card will use that setting when stream-player access is enabled.

Open Dashboard → Preferences → Live Stream, select YouTube where available, enter the public YouTube video/live URL and save Preferences. Use a normal public/watch or live-video address rather than a YouTube Studio management link.

Check that the URL is public, the correct provider is selected, the DJ account is active and your package includes the stream-player feature. Twitch/YouTube privacy, embedding or channel availability can also affect what the public player can display.

Open Dashboard → Preferences → Live Stream and find Listen Live radio. Select Shoutcast or Icecast, then enter the direct browser-playable HTTP/HTTPS audio stream URL and save Preferences.

Yes. Preferences includes different Listen Live player styles so the radio controls can better match the DJ profile. The available styles are Modern, Compact and Minimal. Choose the style you prefer and save Preferences.

You can configure Twitch or YouTube video as well as a Shoutcast/Icecast audio stream. The public page is designed to avoid two audio sources playing together: when a listener opens the configured video channel, Listen Live is paused before the video destination is opened.

Pulse Nexus uses the DJ session state for the video presentation; it does not independently guarantee Twitch or YouTube's live status, so the listener is given a clear option to open the configured video channel.

Open Dashboard → Preferences → Social Links. Add the public profile URLs you want listeners to visit and save Preferences. Enabled links appear as social icons on your public DJ page.

Use the full public profile/channel address for services such as Facebook, YouTube, Twitch, SoundCloud and your website. You can also choose the social-icon appearance offered in Preferences.

Make sure the link was saved, contains a valid public URL and that Social Links are included in the DJ account's enabled features.

Open Dashboard → Requests and configure the live session. You can enable requests and select a session genre. When a genre is selected, only matching catalogue tracks are offered to listeners.

Playing Next exposes the selected request as Next Requested Track on the public page. Now Playing marks it as being played. Played completes it, while Decline removes it from the active queue without deleting its history.

When track voting is enabled, listeners can give the current play a thumbs-up or thumbs-down. Voting is tracked per play, while the public profile can also show the track's All DJs · All Time totals. DJs can review audience results from Dashboard → Voting Results.

The public profile can show the latest played tracks, including title, artist, BPM and all-time voting information when available. This gives listeners a quick view of the most recent music in the session.

Yes. Open Dashboard → Request History. Request history is retained separately from the catalogue.

Open Dashboard → Preferences → Requests to configure the audience-request safeguards. Audience request cooldown controls how long the same listener must wait before submitting another request. Duplicate track cooldown controls how long a track must wait before the same song can be requested again.

Both values can be configured from 0 to 1440 minutes. A value of 0 disables that particular cooldown. Pulse Nexus uses a one-way network identifier to enforce listener cooldowns; the listener does not need to create an account.

Open Dashboard → Requests and choose Request QR / Poster. The generated QR code points to that DJ's public page, so listeners can scan it and reach the live request experience.

Use Print / Save PDF to print the poster or save it using your browser's PDF printer. Because the QR points to the DJ's permanent public page rather than a single temporary request session, you can reuse the printed poster at future events.

Live Performance is a focused booth screen for use while you are DJing. Open it from the DJ navigation. It brings together Now Playing information, the audience request queue, request popularity, the selected next request, live announcements and the controls you are most likely to need during a set.

The layout is deliberately different from the normal dashboard so it can stay open on a laptop or tablet beside your DJ equipment.

Play Next promotes a request as the next audience request, Playing marks that request as currently being played, Played completes it, and Decline removes it from the active queue while retaining its history. Requests marked NEXT and PLAYING are highlighted so they are easy to identify during a performance.

Audience thumbs-up totals are shown beside requests to help you see which queued requests are attracting the most support.

Yes. During a live session, use the Requests: OPEN or Requests: CLOSED button at the top of Live Performance. The change applies to the live session immediately and controls whether listeners can submit requests from your public page.

Use the Live Announcement panel to type a short message of up to 280 characters and press Publish. The active message is shown to your audience. Use Clear when it is no longer relevant. You can still use the full DJ Announcements page when you are not in Performance Mode.

Live Performance checks for incoming requests while the screen is open. A new request produces a prominent visual alert. Use Sound to enable or disable the short alert tone. The sound preference is remembered by that browser.

You can also press Notifications and allow browser notifications. If permission is granted, the browser can display a new-request notification while Live Performance is running. Browser and operating-system notification settings can affect whether it is shown.

Full Screen asks the browser to hide its normal interface so Live Performance can use more of the display. Press it again to exit full screen.

Keep Awake asks supported browsers to keep the display awake while the performance screen is in use. The browser may release this when the tab is hidden, the device is locked or power-saving rules take over. When you return to the visible performance tab, Pulse Nexus attempts to restore the wake lock. If your browser does not support the Screen Wake Lock feature, the control will tell you.

Now Playing uses the live track information received by Pulse Nexus from your connected bridge/Agent. Keep the supported Windows bridge running during the set if you want automatic artist, title, BPM and deck information. The performance screen updates when the live track changes without routinely refreshing the whole page.

Two-factor authentication adds an authenticator-app code after your password. If 2FA is enabled, knowing your password alone is not enough to complete a normal sign-in.

Pulse Nexus uses standard time-based authenticator codes (TOTP), compatible with apps such as Google Authenticator, Microsoft Authenticator, Authy, 1Password and other TOTP authenticator apps.

Open Dashboard → Account Details → Two-Factor Authentication and choose Set Up Two-Factor Authentication. Scan the displayed QR code with your authenticator app, or use the manual setup key, then enter the current 6-digit code to confirm.

After confirmation, Pulse Nexus displays a set of recovery codes. Save them somewhere secure before leaving that page because they are shown only once.

Enter your email address and password as normal. Pulse Nexus then asks for the current 6-digit code from your authenticator app. The login challenge is time limited, so use the current code shown by the app.

Recovery codes are emergency sign-in codes created when you enable 2FA. Each recovery code can be used only once. Keep them somewhere secure and separate from the device that runs your authenticator app.

Open Dashboard → Account Details. In Two-Factor Authentication, enter your current password plus a valid authenticator code or unused recovery code, then choose Disable Two-Factor Authentication. Other signed-in sessions are removed when the security setting changes.

If you cannot access your authenticator and have no unused recovery code, contact the Pulse Nexus platform administrator. An authorised platform administrator can remove 2FA from the account after the appropriate account-verification process. The emergency reset removes the existing 2FA configuration and signs out the account's existing sessions; the administrator cannot view your authenticator secret or recovery codes.

Yes. Open Dashboard → Account Details → Signed-in Sessions. You can see how many sessions are currently signed in and use Sign Out All Other Sessions to keep only the browser you are currently using.

When enabled, Pulse Nexus can send your current track information to a Discord channel through a Discord webhook. Updates are triggered by the live track information received by Pulse Nexus, so your supported bridge/Agent needs to be providing current-track metadata.

First create a webhook for the Discord channel you want to use. Then open Dashboard → Preferences, enable Discord Now Playing, paste the Discord webhook URL into the webhook field and save Preferences.

Once a webhook is saved, Pulse Nexus does not display the secret webhook URL back to the page. If you need to change it, enter the replacement webhook URL and save again.

Yes. When a webhook is configured, Preferences provides Test Discord Webhook. Use it to send a test message, then check the chosen Discord channel before your performance.

The Pulse Nexus App for Windows is the local desktop bridge and live console for your DJ account. It can send supported Now Playing metadata to Pulse Nexus and gives you desktop access to Live status, song Requests, Catalogue tools, Community chat, Direct Messages and Settings while you perform.

The Windows download is available from Creator Studio → Pulse Nexus App. macOS and Linux versions are currently marked Coming Soon.

Current proven live sources are StageLinQ-compatible Denon/Engine DJ hardware, VirtualDJ and Mixxx. The proven hardware setup includes the Denon DJ PRIME 4 G2. Other StageLinQ-capable models may also be compatible, but individual models should be tested before being described as officially supported.

rekordbox is not currently advertised as a supported live source. It will be added only when a dependable supported Now Playing connection has been proven.

The App uses a fixed live-source priority of StageLinQ → VirtualDJ → Mixxx. StageLinQ hardware has priority when it is genuinely on air. Lower-priority sources can remain connected or ready without replacing the active Now Playing track.

The source cards show states such as ON AIR, STANDBY, READY, CONNECTED and WAITING, and the Live indicator turns green when a source is actually on air.

Install and run the Pulse Nexus Windows App with the supported VirtualDJ integration. When VirtualDJ is playing a track, the App can receive continuously refreshed Now Playing metadata and send the selected track to Pulse Nexus. If higher-priority StageLinQ hardware goes on air, VirtualDJ moves to standby until it becomes the active source again.

In Mixxx → Preferences → Live Broadcasting, choose Icecast 2, set host to 127.0.0.1, port 18000, mount /djlc, and use metadata format $artist - $title. The connection is local to your Windows computer; Pulse Nexus uses the metadata and does not need the broadcast audio.

Keep the Pulse Nexus App running before starting the Mixxx broadcast. When Mixxx disconnects or closes, the App clears the stale source state rather than leaving it falsely on air.

Yes. Keep the Windows App running whenever you want automatic Now Playing metadata, desktop requests or live community features. Keep the computer connected to the internet, and for StageLinQ make sure it can also communicate with the DJ hardware on the local network.

Yes. The Windows App has a dedicated Requests page. A badge shows the number of pending requests, and incoming requests can display the track, requester and note with Accept and Decline controls.

The App checks for a newer Windows release after launch and also provides Settings → Updates → Check Now. When a newer version is available, an update indicator appears beside V1 BETA in the main header. Once downloaded it changes to show that the update is ready.

You can also download the current Windows installer from Creator Studio → Pulse Nexus App.

Use Dashboard → Connected Devices to manage or review the players/live connections associated with your DJ account.

Before the event, sign in to Pulse Nexus and confirm the correct DJ account is active. Start the Windows bridge/Agent and check that live track information is reaching the service. Open your public page and confirm the branding, Now Playing area and any configured Watch Live, Listen Live or Support the DJ options look correct.

If you are taking requests, start the live request session, choose the intended genre if required, confirm Requests are OPEN, and keep Live Performance open during the set. It is also worth testing browser notifications, Sound, Keep Awake, your request QR poster and Discord webhook before the audience arrives.

Open Dashboard → Preferences and find Support the DJ. Activate the feature, then add the public payment/support destinations you want listeners to use. You can configure a donation-portal link such as Buy Me a Coffee or Ko-fi, a PayPal URL, or another HTTPS support/payment page.

Only publish links that belong to you and that you are happy for listeners to open from your public DJ page.

When Support the DJ is enabled and configured, the public experience can periodically surface a support prompt around the track history rather than displaying it after every song. The reminder is tied to completed-track milestones, approximately every 10 completed tracks, so it remains visible without dominating the music history.

Where a support QR image has been configured, the public Support the DJ experience can show it in a dedicated QR view. This is useful for listeners using another device to scan and open the DJ's configured support destination.

Open Dashboard → Billing & Subscription for the DJ account you manage. Your current subscription and renewal information are shown there. Use the cancellation option provided for an active auto-renewing subscription and follow the confirmation steps.

Cancellation stops future automatic renewals. Access that has already been paid for normally remains available until the end of the current paid billing period.

Pay-once packages do not automatically renew. They remain active until the expiry date shown on Billing & Subscription. To continue Premium after that date, purchase another period from the Billing page.

Pulse Nexus can send billing reminders before a paid period ends. For an auto-renewing subscription, the reminder explains the upcoming renewal and points you to this FAQ if you want to cancel. For a pay-once package, the reminder explains that the package is approaching expiry and provides a route back to Billing if you want to continue.

No. Catalogue, sessions, requests, public-profile settings, selected theme/effects and branding are associated with the individual DJ organisation. Changing one DJ's theme does not change another DJ's page.

Some features are package/entitlement controlled. The dashboard and public page only expose features enabled for that DJ account.

Yes. Your login account controls how you sign in and includes security settings such as your password, two-factor authentication and signed-in sessions. DJ-specific items such as catalogue tracks, requests, streaming settings, branding and public-page preferences belong to the individual DJ organisation you manage.

Pulse Nexus is sponsored by Britain Connected. Britain Connected handles billing and subscription queries.